Ordering and Delivery

Custom Ordering and Consultation - Tailored product selection, pricing, and availability checks via sales specialists. Includes options for detailed requests in orders. We are here to provide support directly. Our advisors are trained experts in thermal cutting and welding, ensuring you get tailored solutions that perfectly meet your needs.

Ordering and Delivery Terms

1. To place an order:
1.1. - Choose the product/s you are interested in from our Catalog or send us.
1.2. - Below the product description, in the "Order " section, fill in the order form. In the field : "Your message" - you can indicate detailed requests, questions and order details about the interested product. To contact us via e-mail: info@cncbaltic.lv
1.3. - If you prefer a faster ordering process, please connect with our sales specialist.
1.4. - Once we receive your order request, we will promptly prepare the information regarding product availability, logistic and pricing options tailored just for you.

2. Payment terms:
2.1. - Accepted method of payment is via bank transfer. Please ensure that all payments are made using this method to facilitate a smooth and private transaction.
2.2. - Upon order and delivery confirmation, a prepayment invoice will be generated. The product will be ordered or delivered only after we receive your payment confirmation. For detailed delivery conditions, please refer to our guidelines.
2.3. - Upon receipt of the invoice, we will prepare the goods for shipment and arrange delivery.
2.4. - By B2B (business to business) agreement, you can extend the payment term to a 7-day transfer period. For subsequent orders, this period can be increased up to 30 days."

3. Delivery terms.
We organize reliable, flexible delivery using Incoterms DAP (Delivered at Place) — we handle transport to your specified location (risk/cost on us until arrival). Costs & times quoted upfront at order confirmation.

3.1 Delivery Options Choose your preferred method — standard (economy) or express worldwide.

• Courier Delivery (DAP): Door-to-door via trusted partners (FedEx, UPS, DHL, Venipak). Express: 1-3 days (EU/UK), Economy: 3-7 days (global). Pallet freight available. Availability: EU + 200+ countries (USA, Canada, Australia, etc.) Details: Tracking provided; duties on buyer.

• Self-Pickup: Collect at our warehouse — free & fast! Sales manager notifies when ready.
  Availability: Latvia only Hours: Mon-Fri: 9:00-19:00, Must schedule visit before pickup.

• Technician Delivery: Coordinated with service visit — seamless for installs.
  Availability: On request - Sales manager aligns timing
  
  3.2 Delivery Times by Region From Latvia (warehouse dispatch: next business day).

  • Baltic (LT/EE): Express: Next day | Economy: 1-2 days | Examples: Omniva/DPD terminals

  • EU (27 countries): Express: 1-3 days | Economy: 2-5 days | Examples: Germany: 2 days, France: 3 days List: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

  • Non-EU Europe: Express: 1-3 days | Economy: 3-5 days | Examples: UK: 2 days, Norway/Switzerland: 2-4 days

  • USA/Canada: Express: 2-4 days | Economy: 4-7 days | FedEx Priority

  • Rest of World: Express: 3-5 days | Economy: 5-10 days | Examples: Australia: 5-7 days, UAE: 3-5 days
    
    Notes:

    • Costs: Weight/size-based

    • Tracking: Full visibility + notifications.

    • Customs (Non-EU): Buyer pays duties/taxes (we prepare docs).
      
      
      
      
      
      

3.2 Order delivery options in the territory of Latvia, Estonia, Lithuania:

3.2.1 - Special Baltic Options (LT/EE/LV) Parcel Terminals/Courier: Itella SmartPOST, Omniva, Venipak, DPD, Latvijas Pasts.
Next-day to terminals (excl. Sundays).

• Questions? Contact sales: info@cncbaltic.lv or +371 28 107 642. 30-day returns (EU free).
  
  • itella SmartPOST : parcel terminal or courier delivery - Your parcel is safe at any weather conditions Smartpost terminals are always located inside premises; it prevents packages from outside temperature fluctuations that could harm the quality of package content.
  • Omniva : parcel terminal or courier delivery - The shipment arrives at the destination parcel on the day following the shipment until the "Pickup" time, except Sundays.
  • Venipak : parcel terminal or courier delivery- Venipak Pickup points - these are stores and service centers available in convenient locations, where you can both deliver and receive a shipment.
  • DPD : parcel terminal or courier delivery- Pickup point network is an alternative package delivery for individuals. The network of DPD Pickup points for receiving parcels combines more than 200 Parcel locker locations.

  
  3.2.2. - At order making specify the exact location for pickup of given location to a parcel terminal or courier delivery and desired service provider.
  3.2.3.- When a customer orders by parcel delivery, they will receive a notification confirming that their order has been dispatched.
  3.2.4. - When a customer orders delivery with a courier, they will receive a tracking code for their order, allowing them to monitor its status throughout the delivery process and change delivery time if necessary.

3.3 Delivery of orders outside the territory of Latvia:

3.3.1 - Delivery within EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

3.3.2 - When choosing delivery, a shipping fee is charged regardless of the weight, amount or size of the order.
• When delivering orders via courier companies, the order fee is calculated based on the weight and size of the order.


3.4 International delivery and customs clearance:
• FedEx : Customs inspects and regulates every shipment. Be proactive with these resources for shipping overseas or across borders.
• Venipak Global : International shipment transportation services covering more than 212 countries of the world. When providing the service, there is cooperation with globally recognized partners, which allows us to ensure a smooth shipping process, carry out customs procedures, and also gives us all the opportunities to offer different services.